T-Mobile Strikes Deal With OpenAI
Companies say new AI platform will harvest data on customer interactions to improve service.
T-Mobile embraces AI tech by giving OpenAI customer data
T-Mobile has an answer for those frustrated by automated customer-service calls and it’s not hiring more hotline workers. It wants to build a robust AI platform based on harvested customer data. The Bellevue-based telecom giant announced Wednesday it had reached a multi-year agreement with artificial intelligence firm OpenAI.
T-Mobile to Use ChatGPT Tech for AI-Powered Customer Support
The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next level for T-Mobile customers.
T-Mobile partners with OpenAI for customer service revamp
T-Mobile CEO Mike Sievert talks to OpenAI CEO Sam Altman at T-Mobile's Capital Markets Day on Wednesday. Photo: Ina Fried
T-Mobile to Supply OpenAI With Customer Data to Boost User Experience
T-Mobile International is partnering with OpenAI to make its customer experience more efficient through a new intent driven artificial-intelligence decision platform called IntentCX. The telecommunications giant's said on Wednesday that through its multi-year agreement with OpenAI,
T-Mobile teams up with AI to redefine customer service
T-Mobile is making a bold move into AI in 2024, partnering with OpenAI to revolutionize how it handles customer support. With their new system, “IntentCX,” AI will do more than just answer questions—it'll take action.
T-Mobile and OpenAI Join Forces to Revolutionize the Customer Experience with First-Ever Intent-Driven AI-Decisioning Platform
T-Mobile (NASDAQ: TMUS) and OpenAI have forged a groundbreaking multi-year agreement that will revolutionize the customer experience and reset customer success benchmarks for companies around the world.
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